Restoration | Delivery platforms targeted by a collective action request

(Montreal) At a time when many restaurateurs are forced to turn to delivery services because they cannot accommodate customers, Uber Eats, DoorDash and Skip the Dishes are the subject of a class action request alleging that the commissions required are “disproportionate” and “abusive”, and which calls for capping.

Posted on January 12, 2021 at 10:54 a.m.

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Julien arsenault
The Canadian Press

The document filed with the Superior Court of Quebec calls for damages for part of the costs greater than 15% paid by all restaurateurs in the province to the three delivery services since January 8.

It is the Montreal restaurant Deli Boyz which is cited as plaintiff in the document, which will have to obtain the green light of the court to go ahead.

The company claims that it is unable to negotiate the 30% commission demanded by Uber Eats. By maintaining this high threshold in the midst of the COVID-19 pandemic and during a period of curfew, which is stimulating demand for orders, the delivery service is not showing good faith.

Between December 27 and January 4, the claimant says he paid Uber Eats $ 737.17 in commissions for 67 orders totaling around $ 2,550. If the cap were 15%, as is the case in other provinces such as British Columbia, the bill would have instead been around $ 368, it was argued.

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Through various public outings, the Association Restauration Québec (ARQ) has notably argued that it would like a tighter framework for the commissions required by food delivery services.

Until the end of the curfew, scheduled for February 8, restaurants can continue their operations by continuing to deliver meals and alcohol.

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